Fitbit’s wearables work with a variety of devices including those running Android and iOS, but there are times when a Fitbit might fail to sync with a connected device. For any users that are currently experiencing a syncing issue like this, there are some fixes that might help to solve the problem.
Google announced it would acquire Fitbit in November 2019 for $2.1 billion and the deal was completed in June 2021. The move was seen as Google’s biggest push into the wearables market. Later in 2022, Google will launch its first smartwatch, the Pixel Watch, and while it will run Wear OS, it is also expected to boast features typically found on Fitbit wearables, such as Active Zone Minutes. Even though it is launching its own smartwatch, Google is still expected to continue launching products under the Fitbit brand, with two new models rumored for release in 2022.
It is recommended that users sync data from their wearable to their paired device every day. While that might not be possible for everyone, it is best to sync at least every few days as current Fitbit models, including the Charge 4, can only hold data that’s not synced for up to 7 days. Syncing is a fairly easy process. All a user has to do is fire up the Fitbit app on their iPhone or Android and it should automatically sync. The Fitbit has to be near the phone for syncing to be completed and there has to be an active internet connection. Fitbit also provides the option to manually sync data. To do this, users should open the app, tap the Today tab, and select the profile picture, and tap Sync Now. Sometimes, users may find it impossible to sync their data. If that happens, there are steps that can be taken to solve the issue.
How To Fix Syncing Issues On Android & IOS
It is recommended to close the Fitbit app and also turn off Bluetooth. Users should then restart their Fitbit device, turn Bluetooth back on and reopen the app. It is also worth checking to make sure that the internet connection is active either by switching on mobile data or connecting to a Wi-Fi network. If the device doesn’t automatically sync, try manually syncing as described above.
If this doesn’t work, check if there is an update available for the Fitbit app. iPhone users can do this by going to the App Store while Android users can check for an update via the Play Store. Search for the app on either store, and if there is an update available, the update button should be visible. Update the app and then try syncing again. Users should also check if their device meets the minimum software version required for a Fitbit device. For Android devices, the phone must be running Android 10 or higher while iOS devices must be running iOS 14 or higher. It is also advised that users check to see if there is a software update for their device.
Another possible solution is to unpair the Fitbit device from the list of Bluetooth devices and then pair it again. A Fitbit may also not sync if it isn’t running the latest software version. To check if there is an update for the Fitbit, open the companion app, select the Today tab at the bottom of the screen, and click on the profile picture at the top corner of the screen. Tap the device image, and if there is an update available, a pink Update button should be visible. Tap it to install the update on the Fitbit device.