Head of Operations at Rigo Microfinance Bank Limited

Rigo Microfinance Bank Limited – We deliver unequaled financial services through well trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos

Responsibilities

  • Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
  • Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
  • Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
  • Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
  • Ensure compliance with Regulatory requirements relating to Banking Operations.
  • Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
  • Manage the Banking Operations Department (staff and budget).
  • Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
  • Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
  • Treasury Operations – Money Market and Derivative Products, FI Transaction activity and 3rd Party Funds / Investment processing
  • Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments)
  • whilst ensuring the identification and management of underlying operational risks.
  • Special Product management. All specially designed product to address transfers of fund, Deposit and risk asset.
  • Any other activity as may be assigned by the MD/CEO.

Requirements

  • Detailed knowledge of Banking procedures and policy principles at all levels.
  • Ability to translate local regulatory requirements into thorough knowledge of Operational routine in Banks.
  • Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions.
  • Extensive knowledge of Treasury Operations and Electronic Banking.
  • Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
  • Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
  • Ability to recognize problems and apply Risk Management techniques to address them.
  • Ability to plan & prepare the strategy and annual budget requirements for the operational environment.
  • Strong planning, organizational and time management abilities.
  • Strong Leadership, team management, developing and mentoring.
  • Metrics driven mindset.
  • High level influencing and interpersonal skills.
  • Relationship building, negotiation, problem solving and trouble shooting.
  • Ability to multitask, cross knowledge of entire banking activities to work outside your comfort.
  • Ability to proactively identify roles requiring attention.
  • Applicant most reside within Ibeju-lekki environs. Specific locations include Ajah, Sangotedo, Awoyaya and Lakowe.

Application Closing Date
25th April, 2022.

How to Apply
Interested and qualified candidates should forward their CV to: career@rigomfb.com using the Position as the subject of the email.

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