Catholic Relief Services (CRS) Job Recruitment For Advisor I – Knowledge Management & Learning for Overseas Operations – U.S.A

Job Summary

The Overseas Operations Knowledge Management and Learning Department serves to structure and drive a systemic approach where knowledge is generated, collected, and curated so that persons who need it can easily access it and use it to improve knowledge, skills, systems, and processes so that OverOps becomes more agile and efficient in the way it operates.

This position is a member of the Overseas Operations (OverOps) Knowledge Management and Learning Department whose primary function is to promote existing KML standards and best practices and serve as a liaison between the KML department and Overseas Operations staff. The Advisor I will be the primary KML point person for the Program Impact & Quality Assurance (PIQA) Department

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Roles and Key Responsibilities:

Overseas Operations

•  Identify and document business needs of OverOps staff, primarily overseas staff, to support efficient prioritization and solutioning. Drafting functional requirements and leading and organizing functional design workshops, when necessary, to support more complex requests.
•  Assist with documenting and sharing learning – ensure requirements, lessons learned, and best practices for products, events, and other knowledge management activities are clear and documented in line with OverOps KML Framework.
•  Support KML Sr Advisor for Change Management and Training with OverOps KML Communications strategy and promotion
•  Stay abreast of unmet KML needs through regular engagement with OverOps teams and provide feedback to OverOps KML team on pain points. Partner with OverOps KML team to design new KML tools and services, as needed.
•  Reinforce KML protocols and standards through trainings, presentations, and representation at key meetings. Provide orientation to staff on basic KML functions and best practices, creating job aids, how to guides, and other presentation content, where applicable.
•  Support development of KML indicators to track progress against KML road map. Provide technical review and feedback on KML products prior to release

PIQA

•  Serve as KML point person for PIQA Department and the primary site owner for PIQA MyCRS site
•  Responsible for attending PIQA monthly meetings, keeping high-level notes for PIQA meetings
•  Maintain PIQA Support dashboard, tracker, request form, and automated processes with support from Data Quality and Analytics Advisor, as needed
•  Responsible for monthly reporting within PIQA and other OverOps departments as requested

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Qualifications

Basic Qualifications:

Education and Experience:

•  Bachelor’s degree required or equivalent experience.
•  Minimum of two to three years of progressively responsible work experience.
•  Computer proficiency with the ability to utilize O365, SharePoint. Familiarity with Salesforce or other CRM, a plus
•  Strong time management skills, ability to multitask.
•  Strong communication skills, able to edit and proofread documents.

Required Languages – Excellent written and verbal communication skills in English. French, Arabic, and/or Spanish a plus.

Travel – Ability to travel domestically and overseas up to 10%.

Knowledge, Skills and Abilities (KSAs)

•  Excellent interpersonal, presentation and oral and written communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
•  Ability to thrive as part of a multidisciplinary, geographically distributed team.
•  Strong teamwork, coordination, interpersonal and negotiating skills.
•  Ability to work independently and be self-driven.
•  Proactive, resourceful, solutions-oriented, and results-oriented.
•  Ability to plan, maintain a timeline, focus, and use time effectively.
•  Strong relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.

Key Working Relationships

Internal: OverOps KML team, Country Program Teams, Regional Offices, Overseas Operations Leadership, OverOps department (PIQA, IDEA, PCS), KM4X, Marketing and Communications

External: KML networks and associations, External contractors/service providers.

Preferred Qualifications

•  Experience working with diverse colleagues and international organizations
•  Experience with information systems preferred. Strong aptitude for learning new technology
•  Familiarity with Power BI

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Knowledge, Management, and Learning Competencies

These are skills and abilities this role should have to create, capture, access, apply and share knowledge.

•  Explore new ways to promote accessibility and use of KML products by country programs, technical teams, business development staff and partners.
•  Demonstrate an understanding of KML concepts and the purpose of effective KML in improving programmatic outcomes and efficiency.
•  Adapt existing knowledge into actionable formats to create insights and new resources that meet the needs of diverse audiences and contexts.
•  Develop approaches with colleagues to build knowledge sharing into everyday work.
•  Support activities for collective learning that ensure the capturing, documenting, and sharing of key successes, promising practices, and lessons learned.
•  Map and present data, information, and knowledge flows to identify gaps and/or impacts for informed decision making.
•  Advise on best practices for content management, retention, and search across KML platforms.
•  Train and recommend appropriate tools and techniques for finding and using knowledge at CRS.
•  Provide support for coordinated KML efforts across diverse teams and skill sets.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

•  Integrity
•  Continuous Improvement & Innovation
•  Builds Relationships
•  Develops Talent
•  Strategic Mindset
•  Accountability & Stewardship

Supervisory Responsibilities: None

Work Conditions/Environment Conditions: Willingness and ability to travel overseas as needed.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

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What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V – CRS is an Equal Opportunity Employer.

Primary Location : HQ-United States

Job : Cross-Functional

Organization : Catholic Relief Services

Schedule : Regular

Shift : Standard

Employee Status : Individual Contributor

Job Type : Full-time

Job Level : Day Job

Travel : Yes, 10 % of the Time

Job Posting : Jun 17, 2022, 12:58:17 PM